FAQs

1. How can I place an order?
Select products, add them to your cart, and complete checkout with your details.

2. What forms of payment are accepted?
Visa, Mastercard, American Express, and supported digital wallets.

3. Is shopping on your website secure?
Yes, we use SSL encryption to protect your information.

4. How do I track my order?
Tracking numbers are emailed after shipment; you can monitor delivery online.

5. How long will my order take to arrive?
Shipping times vary by region, generally 8–25 business days.

6. Do you ship worldwide?
Yes, international shipping is available.

7. What is your policy for returns?
Returns are accepted within 30 days for unused items in original condition.

8. How do I request a refund?
Provide order information and reason for return to service@imdenimtears.us.

9. Can I cancel my order?
Orders can be canceled within 12 hours of placement.

10. What happens if my package is lost?
Contact us immediately; we will work with the courier to resolve the issue.

11. Are your products environmentally friendly?
Many products are made with sustainable materials; check the product page for details.

12. How do I update my shipping information?
Contact our support team before the order ships.

13. Do you offer promotions or discounts?
Subscribe to our newsletter or follow our social media for updates.

14. Can I place a bulk order for wholesale?
Yes, contact us for bulk order inquiries.

15. How do I reach customer service?
Email service@imdenimtears.us; we reply within 24–48 hours.